I WANT TO RETURN MY PURCHASE! WHAT DO I DO?
If you are not 100% satisfied with your purchase from VOSRIO you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Merchandise returned damaged may not qualify for a refund.
CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT?
As a vosrio.com customer you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to VOSRIO within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order. Please e-mail if you have any other concerns.
HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?
For the vast majority of returns, it takes about 10-21 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
DO YOU DO BACK ORDERS?
Yes. We do back orders. If an item is out of stock the VOSRIO team will notify you as soon as possible when stock orders have been replaced as requested.
DO YOU HAVE A WAREHOUSE WITH ITEMS?
No. Everything at VOSRIO is made to order. We like to keep it fresh. Large orders of certain products are available upon request.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
VOSRIO.com currently accepts Visa, MasterCard, American Express, Apple Pay, Paypal and Google Pay for all orders.
WHAT IS THE TIME FRAME FOR MY ORDER TO PROCESS AND BE DELIVERED?
For the entire process of your order to be fulfilled and delivered to you may take up to 14-21 days depending. Some instances may take up to a month. This is because at VOSRIO everything is made to order, we do not carry large stocks of our products locked up in a warehouse. We keep it fresh. From the time you make an order, the fullfillment ratio is 3-5 business days and from that point your order is shipped, (Through standard shipping). If you're in a rush to get your order swiftly you can pay extra for expidited shipping. (FedEx).We strongly suggest that if you would like your order during a certain time frame, to give yourself roughly a month or so to finalize, in case you need to return or exchange an item.